Essential responsibilities of a software support are taking incoming calls, handling tickets, diagnosing problems, creating activity reports, finding ways to improve customer support services, forwarding unresolved queries to the next level of support, and explaining to customers how to complete. A desktop support engineer plays a vital role in any organizations it environment. Computer builderfloorwalker desktop support technician. Desktop support technicians, or information technology support technicians, assist computer users by answering their questions, resolving their technical problems, and maintaining a companys network, software and computer equipment. Oct, 2016 a desktop support engineer plays a vital role in any organizations it environment.
Senior desktop support specialist resume washington, d. Guide the recruiter to the conclusion that you are the best candidate for the it desktop support job. Desktop support resume samples writing a great desktop support resume is an important step in your job search journey. Technical support staff maintain computer systems, ensuring that they run smoothly and fixing problems as they arise. For inspiration, view the sample resume for an entrylevel it worker below, or download the entrylevel it worker resume template in word. May 04, 20 provide help desk support, desktop support and basic network administration in the campus it department during a threehour weekly lab.
In addition to a simple resume builder, the program has videos with interview advice as well as a career corner with a blog featuring advice about creating resumes and cover letters. Traveled to multiple chubb branches to deliver training to new technicians. This way, you can position yourself in the best way to get hired. While the exact duties vary based on the scope and nature of the job, the daytoday duties are common and included on the it desktop support resume as installing setups for new hires. Knowledge know your way around desktop hardware, software applications, operating systems and network connectivity problem solving resolve problems while maximizing efficient use of computing resources teamwork work well in a teamoriented environment education possess a computer. He or she acts as the single point of contact for end users or customers to receive maintenance and support, including installing, maintaining, diagnosing, upgrading and repairing all hardware and equipment to ensure optimal performance. Visit payscale to research desktop support technician hourly pay by city, experience, skill, employer and more. Desktop support technician jobs apply now careerbuilder.
Tier 1 help lines technical support user training softwarepclan troubleshooting. Software support staff is in charge with solving customer issues in a timely and effective manner. Often sent to remote locations to administer direct desktop support. View hundreds of desktop support resume examples to learn the best format. Dec 01, 2016 install and support pc, laptop, tablet and mobile hardware and software certifications from comptia, microsoft or hdi are a plus. An experienced software support specialist with 8 years of experience in the technology domain, who applies solid customer care skills to consistently achieve business goals that support all aspects of problemsolving and customer satisfaction. Updated patches on p2p applications and updated business applications via established remote desktop connection. Tech support resume samples, examples download now. Apr 29, 2020 technical support staff maintain computer systems, ensuring that they run smoothly and fixing problems as they arise. Skills required for a desktop support career robert half. A desktop support engineer resolves issues present in a companys computer system. A desktop support engineer is also frequently called upon to install new software or software updates on employee computer workstations. Our desktop support manager resume sample accomplishes this with a onepage format that breaks your history and skills down to offer a. Technical support and help desk cover letter example.
Desktop support staff are in charge for helping end users solve computer issues. Desktop support specialist resume hire it people we. Note the qualities in the desktop support analyst job description. Write an engaging desktop support resume using indeeds library of free resume. Desktop support technicians can be viewed as the i. To become an entrylevel windows desktop specialist by applying my technical knowledge, customer services skills, handson experience and passion for technology. An it desktop support is a professional who provides general tech support to the company. Support software resume in schaumburg, il april 2015. Delivers, tags, sets up and assists in the configuration of enduser pc desktop hardware, software and peripherals. Desktop support engineer resume samples senior desktop support engineer resume desktop support engineer resume 2 years experienced desktop support engineer resume doc in india desktop support engineer resume download. They are there to answer telephone customer support. Desktop support resume samples also for technicians.
Software support specialist resume samples qwikresume. Supported the project to move users from windows xp desktops and laptops to windows 7. Desktop support resume sample support resumes livecareer. Good news for you as you get your foot in the door. Desktop support specialist, june 1995 april 2004 ingram incorporated new cityland, ca. Your target desktop support job will have a list of desktop support resume keywords. As a help desk professional, youll provide customer assistance that will help users troubleshoot problems with their software or electronic equipment. Adept at hardware software and proficient at exceptional customer service candidate provides outstanding remote desktop support. You may also want to include a headline or summary statement. Unforgettable help desk resume examples to stand out. Microsoft certified desktop support specialists may work as part of a companys information technology it team, on the help desk of a computer support company or. To properly showcase your expertise in the relevant software, the best option can. Tech support staff may also install and configure new hardware and software, undertake regular upgrades, and help other employees set up accounts, reset passwords, and respond to other computer systemrelated questions. Brian is an experienced it professional with 7 years of experience providing executive and desktop support.
The desktop engineer installs, maintains, and troubleshoots required client software and hardware, whether onsite or remotely. The top skills every desktop support engineer should have. Able to quickly identify and troubleshoot software problems, delivering effective solutions that will last. Monitor, log and track all phases of help desk support tickets. Provide timely support for hardware, software and networkrelated issues. Resume scorer transform your hr workforce with us ai driven productivity software for hr professionals to score resume and rank resume find high quality candidate resumes for your jobs by using our resume score system resume assessment software desktop software with cloud authentication only for windows 64 bit os. They fix server and security problems that impact business networks. Working knowledge to support internal desktop systems software and hardware, application training, and overall incident ownership and management.
Jan 07, 2020 it desktop support resume sample will support the department that serves momentum to the operation by troubleshooting any and all the problem in software and also hardware. Sample resume cv format for desktop support engineer free download pdf doc. Technical skills and certifications microsoft windows 2000xp professionalvista, windows 7 hp, dell, ibm laptopspcs ms office xp professional, outlook exchange, outlook 2007 ftp. Test software performance throughout the desktop network to ensure peak performance. Get inspired with this sample resume for a midlevel help desk professional that isaacs created below, and download the midlevel it help desk professional resume template in word. Ready to take sevenplus years of experiences in the help desk field and work with team in the facilitation of advisement repairs installations and modifications of computer hardware and software for remote customers.
Provided desktopnetwork support for windows 9598nt as well as. Jobs for it help desk specialists are projected to grow by 11% or 88,500 jobs from 2016 through 2026, which is higher than average, according to the bureau of labor. The desktop support technician is primarily responsible for the support, administration, and maintenance of desktops, laptops, software, and associated peripherals. Important skills for tech support jobs the balance careers. Maintain passwords, data integrity and file system security for computing environment. Desktop support resume examples and templates 2020 indeed. Sample resume for a midlevel it help desk professional. Desktop support engineer cv example my perfect resume. Aug 31, 2018 while pongo has fewer editing features than other resume software, it offers a lot of support to users at every stage of the job search process. Answer with a desktop support resume experience section that fits the job ad like a dongle in a usb port.
Desktop support resume examples and templates 2020. Build your own standout document with this professional help desk resume. Minimum of 3 years experience of enterprise apple support. Install, configure, troubleshoot, and repair computers, peripherals, windows os, and desktop software selfmotivated and selfdirected with the ability work individually or in teams to accomplish daily tasks. Currently assigned as a senior desktop support specialist, in technology and general servicesic tgsic division to analyze the desktops and laptops of the senior officials and the vips for the problems with the operating systems and the applications therein including the peripherals. These keywords are those skills that a hiring body looks for in the ideal candidate. Desktop support technician provided hardware software installation, server maintenance, trouble resolution, root cause analysis, and sla maintenance for a large, enterprisewide lan wan environment. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software. Comprehensive understanding of common technical issues. Desktop support specialist resume samples and examples of curated bullet points for your resume to help you get an interview. Blackberry support printer support ticketing systems knowledge magic, peregrine, infraenterprise, remedy os x dell certification. Provided remote desktop support through a centralized server. Kept a weekly support log that was submitted directly to management.
Below youll find our howto section that will guide you through each section of a desktop support resume. With a wide range of responsibilities, it is important to be sure to include all of them in your cv so that you have a competitive job application. Desktop support technician job description, duties, and responsibilities. Refer also to desktop support engineer resume sample. Desktop support technician is part of the help desk team and provides remote technical assistance, support, and maintenance for the computers. While pongo has fewer editing features than other resume software, it offers a lot of support to users at every stage of the job search process. Desktop support technician job description, duties, and. Sample resume for a midlevel it help desk professional monster. Desktop support engineers solve problems with user computers, software and hardware, or systems of telecommunication. Desktop support specialist confidential,new york, ny 0709 0210 provides technical support for over 100 users in a windows xpmac os x environment. Resume format for desktop support engineer free download. Accomplished software support representative with 3 plus years of extensive it experience in program management, implementation, customization, and configuration, with extensive business management and business process knowledge, seeking a salesforce administrator role focused on marketing and project management to highlight demonstrated skill set in. Apr 24, 2020 sample resume cv format for desktop support engineer free download pdf doc. Deliver justintime support both at the helpdesk and across campus and respond to departmental.
Highly knowledgeable in configuring and troubleshooting hardware and software. Provided desktop network support for windows 9598nt as well as. The desktop support resume sample shows this progression from resolved hardware issues to oversaw functionality of all pcmac desktops throughout company, and finally, provide desktop support for over 1,000 clients. Find and customize careerwinning it desktop support resume samples and. Desktop support specialist resume sample 5 faqs resumenow. Support your team remotely using custombuilt request forms, kanban boards, gantt charts, timetracking reports, realtime updates, and autoassignment. These individuals should have an associates or bachelors degree in a computerrelated field and may need special certification. Built and deployed 5 laptops a day, which contributed towards the team goal of 150 weekly. Find the best software support resume samples to help you improve your own. It desktop support resume samples and examples of curated bullet points for your resume to help you get an interview. There are plenty of opportunities to land a desktop support job position, but it wont just be handed to you.
Helped collect support issues into a management summary. Guide the recruiter to the conclusion that you are the best candidate for the desktop support specialist job. Extensive experience with desktop hardware, software applications, operating systems and network connectivity. I possess a unique talent for translating highly complex technical information into terms and concepts that the endusers can readily grasp. Individuals in the desktop support field deal with the most essential computer functions, including the startup, installation, and operation of essential programs. Brian has excellent skills in troubleshooting, installing. Read our complete guide to writing a professional resume for desktop support technicians. Crafting a desktop support resume that catches the attention of hiring managers is paramount to getting the job, and livecareer is here to help you stand out from the competition. Remote desktop support resume sample support resumes. Proficient in handling escalated calls and providing level 1 technical support to endusers. Designed training manuals and training programs for new employees. If such a wholebrain approach to work interests you, read on for more information about the hard and soft skills required to be a desktop support technician. Excellent ability to install and remove hardware and software.
Desktop support specialist resume hire it people we get. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Jobs for it professionals are projected to grow by % or 557,100 jobs from 2016 through 2026, which is faster than average, according to the bureau of. List of desktop support technician responsibilities and duties. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments.
Besides, it also will make sure all the system that is used in the daily operation by the corporation without breakdown. Oct 01, 2011 adept at hardware software and proficient at exceptional customer service candidate provides outstanding remote desktop support. A truly effective desktop support manager resume combines leadership with technical expertise to showcase a highly qualified management professional with a talent for problemsolving and keen technical acumen. Proactively resolve customer problems with about equipment and services. Experienced information technology professional with experience providing it support in various settings.
Worked with windows server 20032008, vista and windows 7 operating systems and microsoft management console mmc assist users in a service desk setting by troubleshooting and resolving issues. One and half year experience as a desktop support engineer in xxxxx software pvt. Desktop support resume samples and templates visualcv. Proficient in installation, navigation, and support of microsoft operating systems up. Writing a great desktop support resume is an important step in your job search journey. The job description entails assisting the company with its network and database issues. Resume samples this page provides you with desktop support resume samples to use to create your own resume with our easytouse resume builder. Example resumes for this position showcase skills like supporting. It desktop support resume sample will support the department that serves momentum to the operation by troubleshooting any and all the problem in software and also hardware. Recommend and implement upgrades on systems to ensure longevity.
Ensure desktop computers interconnect seamlessly with diverse systems. Junior it field technician with two plus years of experience is seeking challenging, fastpaced position as a unix linux windows systems administrator network administrator desktop support. Skills needed to be a good desktop support analyst. Microsoft certified desktop support specialist mcdst. Desktop support specialist resume samples velvet jobs. Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function. Coordinated and oversaw it projects for acs desktop group and chubb. Experienced desktop support assistant with the ability to work within multiple different operating systems. Typical resume samples for the job mention key responsibilities like setting up domains, creating user accounts, replacing hardware, repairing computers, providing support by phone or email, and answering to customer inquiries.